Returns & Exchange

At Kakoi, we take pride in delivering high-quality women’s white wear to our customers. However, if you experience any issues with your order, we’re here to help. Please review our return and exchange policy below.

1. Are Sale Items Eligible for Exchange?

No, items purchased during a sale or with a discount are not eligible for exchange. All sales on discounted items are final.

2. Can I Exchange My Product for a Different Size?

Yes, all products are eligible for size exchanges only, provided they meet the exchange criteria. Please make sure to follow the process outlined below to request a size exchange.

3. What If My Product Has a Manufacturing Defect?

We ensure the highest standards of quality, but if you receive a product with a genuine manufacturing or quality defect, we are happy to offer an exchange. To initiate this process:

• You must share a video of unboxing and photograph of the defect to our WhatsApp number (+91 99999999) or send us an e-mail on orders@kakoifashion.com immediately after unpacking your order.
• You must request an exchange within 3 days of receiving the item.

Once we verify the defect, we will proceed with an exchange for the same product (subject to availability).

4. When Is a Refund Offered?

Refunds will only be provided in the following cases:

• Incorrect Delivery: If you received the wrong product.
• Damaged Goods: If your product arrives damaged or broken, please contact us immediately with photographs of the damage.
• Make sure to submit your request for a refund within 24 Hours of receiving the product. The time of the delivery will be considered as per the delivery partner.
• Once the Refund is approved, it will be processed within 7 to 10 working days.

5. What Is Not Eligible for Refund or Exchange?

We do not offer refunds or exchanges in the following cases:

• Product Preferences: We do not accommodate requests for exchanges or refunds based on a change in product preference.
• Change of Mind: Refunds or exchanges will not be accepted if you change your mind after making a purchase.

6. How Do I Initiate a Refund/Return or Exchange?

To initiate a return or exchange for eligible products:

1. Contact our customer service team via WhatsApp (+91 93190 91777) with a photo of the defect or damage from Monday to Saturday, between 9:00 AM to 6:00 PM (IST).
2. Alternatively, you can email us at orders@kakoifashion.com
3. Make sure to submit your request within 24 hours of receiving the product. The time of the delivery will be considered as per the delivery partner.
4. We will look into the issue and respond to you within 48 working hours.
5. Please ensure that the product you return is unused, unworn and the original tags are intact. Please note that international orders are not eligible for returns.
6. Once approved, please courier the product on the below mentioned address:
   • Address: 756, JMD Megapolis, Sector 48, Sohna Road , Gurugram 122018

7. Contact Us

If you have any further questions or concerns regarding our return and exchange policy, please reach out to us at:

Kakoi Customer Service
Email: support@kakoifashion.com
Phone: +91 93190 91777